I had been advised this Bundle, included the cellular phone. They didn't say I would have to modify my cellphone from land line to World wide web. Every time they called to put me on intrenet cellphone I would not allow them to.
Round the identical time, I had been approached by cellular phone by Direct Television set / AT&T and finally I used to be convinced to change back to AT&T. The consultant I spoke with was really courteous – I defined to him the specific situation I used to be in, and he advised me that as I am switching back again, when all equipment was acquired, the slate will likely be wiped clean. I proceeded to cancel my company with Spectrum and switched again.
December 26, 2015 at 9:18 pm For somebody who’s been with att for over twenty years, I am so dissatisfied in how we’ve been taken care of when my spouse and children And that i are faithful shoppers (who decide to retain the expensive assistance for bit of head). We've got six cellular telephone lines, World-wide-web, u-verse, and digital existence. To Feel I must connect with every month to pay the digital Monthly bill they can’t manage to placed on car accurately. Each and every other Invoice will come out mechanically with them, but this new 1 (att digial lifestyle)has been a hassel… I often determine it’s not Lively After i endeavor to open up my garage with my cellular phone, or check the cameras due to the fact I have puppies, so I look to check out how They may be executing throughout the day. I’ve identified as six moments as it was installed and each month they are saying it can get set to vehicle. Previous time I called the rep had the nerve to convey it was cancelled and I had to pay for a reactivation fee, then verifyed the cardboard which was already on file! Currently, I named and spoke to the Lisa who states her supervisor was far too chaotic (right after ready more than ten min for her to get on the line). She then knowledgeable me that she wouldnt be calling me again nowadays, but probably Monday.
We are actually a faithful AT & T U-Verse customer for more than three yrs. We a short while ago acquired a brand new residence and After i known as to transfer the company I had been informed that U-Verse was not readily available in the area that we where relocating to.
I known as AT&T to request details for returning the DSL modem and was instructed an Electronic mail with UPS return label could be sent to me.
To generate this even worse, 2 times ago and just two days just before my existing twelve thirty day period arrangement terminates, I called in to make sure ATT cancelled my support at the end of this expression. Their Representative stated I had to call back again on the working day it expires to terminate to which I informed them they might just terminate it that day (two times ahead of the stop in the twelve month settlement).
May possibly 14, 2015 at 6:thirty pm i wanna to inform u right this moment, at&t uverse are a bunch of crooks, we canceled their service in feburary an due to the fact we bundled our Monthly bill they are attempting to inform me that i was a month powering because of the way they do the billing cycle, that element I am able to comprehend but whenever they paid at&t wireless on time, an at time that we canceled they DID NOT click for info send out at&t my payment, so hence we were receiving harassed by at&t wi-fi that we did not buy the month of feb-march,an was about to shut my phones off so thus, we sent the the money for all those months, Alright, we advised u-verse in their mistake, so as a result they far too despatched at&t a payment too, now u tell me why i really have to spend uverse again the money WHEN It had been THEIR Slip-up!
July 7, 2016 at five:ten pm i hv been complaing to AT&T for the final 5 days i request a refund for your cellphone tht tnhey hv billed me double for and all they are doing is explain to me its not there challenge equesting tht my revenue b refunded all i talk to wz for ths how long do i hv to combat AT&T it did not take you five times to just take it from my account so it shouldn't get five days to return my funds you hv double charged me for a telephone wherein i payed for online and now i cannot get my funds many people would just sit and wait but i am not tht particular person gv me my income and bk it wz on &/two/2016 whn u took it off also on 7/4/2016 whn you took An additional payment off gv me my dollars bk if they are saying AT&T say its not there problem effectively mayb an individual needs a fresh career or i will just take further action
You cant even reach a person that can fix the problem, just individuals who inform you distinct tales. Worst customer service at any time.
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With the population exploding and the rise in buyers AT&T has not amplified their repair folks for two motives – it’s more cash with the company’s CEO’s so they can invest in that 5th or sixth residence in Europe.
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I'm requesting you critique this connect with and examine this young male’s habits so that you could understand how this so-referred to as supervisor is dealing with your consumers. I'm able to assure I’m not the main man or woman to come across these types of habits from him. It built me would like to cancel my account with your company and go elsewhere due to the fact respect is not what your company offers. I did not request for being addressed in this manner and felt which the agent and supervisor overreacted to my thoughts to elaborate on the strategies.
November 13, 2014 at 9:52 am Now i am not pleased with u all att all are really poorest and i dont give damn all att alter program etcetera matter i talk that human being cant improve my program paynent wont undertaking i nonetheless not intending to spend damn mobile phone I would like u all att I'm not pleased with i will swap straight chat u squandered my cash i am not going shell out u nothing at all 198,00 dollar i wont purchase it i converse other agent wont change my program also I've few challenge with att in no way transform what thier dilemma i dont care iabout your cell phone suckest in entire world at any time I'd now I need swap Dallas Texas 75247 cheap carpet with installation straight discuss now no Invoice Alright thank u i am not joyful undrrstand me
July 22, 2015 at six:50 pm I'm so mad at AT&T , the service they offer is so terrible, after looking at 26 grievances and counting that other clients write in, I plan to contact these people today to begin a country wide campaign in opposition to AT&T I've lost a great deal of business due to AT&T, and I still have to discover The cash to pay for them my Invoice next thirty day period AT&T shame on you for dealing with the those who retain you in business so poorly.
I just wished to grasp the taxes. The information your company offers out is just not thorough. I requested enable to no resolve. It is straightforward. AT&T prices an sum, I shell out. What is the volume? No one can demonstrate the tax charges on my account. Its like AT&T is indicating, “Shut up, Spend and Don’t Be worried about It”. It truly is unethical that AT&T isn't going to make clear rates And just how it's utilized. AT&T can’t just charge a tax quantity rather than understand how they arrive up with it. It really is lousy business on their portion. Would you Actually Believe I believe that a pc generates the amount charged as well as your reps don’t understand how to Examine it? I suppose I really should mail a copy of the chat to IRS and also the NYSE:T.
I'm returning the referenced machines to ATT due to my dissatisfaction to handle the billing and payments produced to the account with both ATT and Direct Tv set. My initiatives to handle the quantity owed are actually flipped back and forth from ATT and Direct TV various moments and very little is solved to-day. Allow me to ensure it is apparent, I'd nevertheless choose to hold the Uverse and a cellular phone line at 1718 Clay Road although the ordeal that I have undergone leaves an extremely bitter experience and flavor in my mouth.
Chyanne set almost everything being turned on; around the 18th of March a tech from the title of Mike can out set all of it up
December 6, 2017 at five:fifty one pm I obtained the AT&T World wide web, home telephone and uverse in July. We built various apt to acquire installed, half of which they didn’t even hassle to point out up for. If they did demonstrate up they gave us A short lived cellular phone # but didn’t trouble to inform us. We had Unwell mother and father and didn’t even know we didn’t Have a very Performing cell phone #. Then the billing issues started off. Just as if that nightmare wasn’t plenty of to scare me faraway from AT&T for good, I received cellular phones. I spent 20 yrs with Verizon and beloved their customer support as well as their provider.
November fourteen, 2014 at eleven:37 pm Hi I just wanted to inform you a couple of problem that we have delt with over the past couple times. We placed an order to incorporate a new time to our account. We have talked to 13 distinct people attempting to get every thing looked after and We have now gotten the operate around. I can offer with a lot of it Though it is rather frustrating. When we called the final time the Girl listened to what we reported explained she put us on keep and in no way arrived again on for 30 minuets then popped back on and whenever we asked for your supervisor she reported Alright hold on and place us on hold for another 40 minutes.
Every company would like to do its greatest and when factors go from the rails to the point it results in being regular, the CEO would like to know. Most CEOs only know what These are instructed or see on studies but AT&T’s CEO places his e-mail around.
July 7, 2016 at 5:10 pm i hv been complaing to AT&T for the last 5 days i ask for a refund to the cellphone tht tnhey hv charged me double for and all they are doing is convey to me its not there trouble equesting tht my income b refunded all i talk to wz for ths just how long do i hv to battle AT&T it did not acquire you 5 days to choose it away imp source from my account so it should not just take five times to return my revenue you hv double charged me for the cellphone in which i payed for on the web and now i can't get my revenue many people would just sit and wait but I'm not tht particular person gv me my revenue and bk it wz on &/two/2016 whn u took it off also on seven/four/2016 whn you took An additional payment off gv me my money bk if they are saying AT&T say its not there problem very well mayb someone requires a different job or I'll take further more motion
My challenge now this amount ought to be waived before the because of day of my bill on Nov 23 to stay away from any challenges. The store informed me that they are going to phone me but they did not. I’m wondering why I really should spend all this time looking to suitable the sales consultant error!!
I don’t feel I owe anything In spite of everything AT & T took me by And that i even bought reprimanded at my position for their mistake,
telephone amount for now just re-join the Tv set, She advised me she couldn’t and went off. She disconnect it and she or he could re-connect it she refused and hung-up the telephone whilst I was go to my blog speak to her. I referred to as back and spoke with Dominque who provided the worst customer support he claimed the supervisor was in dispose and no other supervisor would review contact the account and he explained to me I used to be listening to him. Again I asked for almost any supervisor, he explained someone would call be back within the hour it’s now 1:13pm 12-24 And that i Have not read from a supervisor and he hung-up also. I called the number around the welcome package and it was the sales Division he pay attention and transferred me to another person in Miami who was very nice and handy he said which the Television set and Telephone has practically nothing to do with each other he requested me to explain my containers I've four containers with ATT with remotes plus a corner of the machines. he then transferred me to Tech Aid and it two hours afterwards no Television set and I had to tell her the entire story all yet again.
I Completely Dislike contacting ATT customer support!!! These are the worst. I are a client for a really while. In truth, I was the 2nd domestic to receive ATT Uverse in my city when it had been currently being launched yrs in the past. They invested fourteen several hours and five men and women to simply get it installed.
Lousy news isn't going to improve with time. I hardly ever could get an answer from any on the AT&T men and women that I talked to concerning why I was not knowledgeable, and why the main appointment was cancelled by AT&T without notifying me.
ATT this is not definitely worth the worry. I'll switch to another company as opposed to offer with this worry.
I am quite unhappy with AT&T. All I need is a simple respond to and all I acquired is I don’t know. Multibillion greenback company that doesn’t learn how to reply for their patrons on how much more Expense is incurred by taxes and surcharges is just not plausible. All AT&T replies is, “Its distinctive everywhere and you will see out when you get your very first every month bill”.
December 26, 2015 at ten:forty four am I'm during the customer care field and I need to admit AT&T consultant requirements added instruction regarding how to offer with clients fears and complaints. They are really just there to read through scripts which can be aggravating to prospects. Management should check into how present shoppers are addressed With regards to growing expenses. New clients may get the least expensive gives whilst customers who are spending their expenditures by the due date to the yr are addressed poorly.
I’m sick of squandering several hours each month since you around billed me and tousled my bill. would you ever read The shoppers problems? Exactly what are you intending to do concerning this? Very little, AS USUAL. most important douchebags within the field.
You will end up stunned at how speedily AT&T fixes your challenge! You won’t hear within the FCC, but AT&T will would like to get this finished inside of a heartbeat. They may assign another person from Corporate Help to resolve it and you simply won’t even have to boost your voice!!!! I guarantee it can get the job done!
December six, 2017 at 5:fifty one pm I received the AT&T World-wide-web, dwelling mobile phone and uverse in July. We designed several apt to have installed, fifty percent of which they didn’t even bother to show up for. Once they did exhibit up they gave us A short lived mobile phone # but didn’t hassle to inform us. We experienced sick mothers and fathers and didn’t even know we didn’t Have a very Functioning cellular phone #. Then the billing troubles started off. Like that nightmare wasn’t more than enough to scare me clear of AT&T forever, I acquired mobile phones. I used twenty yrs with Verizon and liked their customer service as well as their company.
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March 17, 2018 at one:46 pm AT&T is absolutely the worse business company I have At any time had to offer with in all my 55 yrs of currently being a business Skilled! The customer support Reps tell you something after which you can when you get your Invoice it’s a lot bigger that the things they told you. Whenever you check out cal get in touch with them to fix the trouble, you can By no means get anyone to actually assist you to! You keep having transferred or provided other numbers to simply call and no-one aids you. Most not long ago I was told I could conserve about $fifty on my every month Invoice. They mentioned if I switched my business plan to a wireless program, they would not cost me for your cellular phone (just the sales tax which I had to immediately provide them with my charge card facts), AND In addition they claimed I would not be in check here the contract. Once i acquired all the data on my e mail, all the things was totally various, like charging me for your cellular phone! Currently is three/17/eighteen And that i’ve been seeking given that three/7/eighteen for getting this problem settled and following squandering about four hours of my time within the phone and contacting 1,000,000 telephone figures and getting transferred 1,000,000 occasions, the sole details I obtained was to deliver back the cellphone which I did on three/13/18.
So 8 weeks, twelve Techs, and numerous calls to customer support, plenty of inconvenience and time misplaced from operate. I even now pray daily that my service doesn't head out once again. Since I have not been explained to whenever they did resolve the challenge or they nonetheless have no idea what the trouble is.
Tech Man #six – Showed up and mentioned that Considering that the men and women in Tech Aid reset my technique that he wouldn't be capable to explain to what the trouble was. He looked at the cable in my yard and his comment is here stated they shouldn’t have left that like that… (Ya Feel) But he was kind enough to send in a piece buy. It took him longer To place cones out all-around his truck than his dialogue with me. Unsure why he arrived because he didn’t take a look at Everything though the cable on the ground. Tech Gentleman #7. Right here we've been today… April 2, 2016… Needed to call once more since Not one of the Television’s labored and The brand new router / modem point is flashing purple.
Your honoring my request would show that I am treated being a valued ATT customer who's sincerely appreciated making sure that my loyalty may perhaps become restored and never be in vain.
April 28, 2017 at twelve:31 pm I not long ago extra a line following convincing my spouse to port his number from Verizon to At&t, just after undertaking this; I received a significant bill from At&t and right away known as At&t to solve this billing situation. My initially connect with, the customer service rep wished to go line by line from the Monthly bill which I'd previously defined to him which portions of the Monthly bill ended up in dispute, I defined to him which i recognized the Invoice and I found to generally be an overcharge. He stored excusing himself and putting me on maintain, this went on for any half hour, quickly, I used to be transferred to somebody else who was exceptionally rude and hung up on me. Then I call again, yet again, I hold out to generally be assisted by the next accessible customer care rep, who yet again really wants to go around the Invoice line by line, I used to be patiently making it possible for the rep to go through aspects of the Invoice, After i lastly said, search, I understand what Element of the Invoice I am find more disputing and I would like to go around why I am becoming above charged, she saved positioning me on hold, Once more I'm becoming placed on hold, this time for lengthier moments, when she at last came again on the line, I quickly questioned for just a manager. Without even declaring everything she put me on maintain, about two min later on a male came around the cellphone and said he was the manager, he was incredibly impolite, quite condescending, at this stage only introducing gas to the hearth, Once i asked for his title (head you, I am supposedly Talking with a supervisor at this stage) he proceeds to inform me he is not approved to offer me with his identify, it had been only when I threatened to consider it larger up the foods chain that he advised me “do there is a pen and paper All set”?
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Solo, queremos dejar constancia, del descontento que sentimos como clientes de AT&T. Cuando tuvimos el servicio de Net y de telefono residencial siempre llegamos through telefonica o via Chat a un entendimiento razonable.
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